CCCAP Eligibility Cohort
Redesigning statewide onboarding for the Colorado Child Care Assistance Program
At the Colorado Department of Human Services (CDHS), new eligibility workers for the Colorado Child Care Assistance Program (CCCAP) were trained through a 400-slide, fully in-person onboarding program. It was long, hard to schedule, and difficult to offer across counties. I redesigned it as a two-week hybrid program, piloted in September 2019, and was responsible for every part of it, from research through facilitation to evaluation.
Organization: Colorado Department of Human Services
Role: Instructional designer, developer, facilitator, and LMS administrator
Timeline: Piloted September 2019, facilitated by me through November 2023, still running today
Scale: 11 or more cohorts of about 10-25 learners each
Tools: Articulate Storyline, PowerPoint, Word, Adobe Connect, Cornerstone
What I owned
The full cycle, from analysis to evaluation.
I researched the gaps in the existing program and designed a new two-week structure: self-paced pre-work, morning virtual instructor-led sessions, afternoon self-paced eLearning, a sandbox practice environment (a practice version of the software workers use on the job, loaded with sample data), and optional office hours.
Analysis and design
I built the eLearning and the how-to videos in Storyline, created the slide decks for the live sessions in PowerPoint, and wrote all of the quizzes. I also created hands-on practice activities and wrote quick reference guides in Word that covered how to complete tasks in the software and how to interpret CCCAP rules and apply policy. The videos covered the same ground. For practice, I built the scenarios and set up the sample data learners used in the practice environment. Where existing materials still fit, I reused them instead of rebuilding everything.
Development
I owned the entire learning management system (LMS) process. I built a new CCCAP LMS in Cornerstone and was its primary administrator.
Implementation and LMS
I facilitated every live session in Adobe Connect and handled all registration, communication, and coordination with participants and counties.
Facilitation
I managed Kirkpatrick Level 1 (reaction) and Level 2 (learning) evaluation directly. For Level 3, on-the-job performance, I coordinated with the CCCAP quality assurance team to understand how new workers were performing.
Evaluation
The Scale
How often it ran and who it reached.
I built the program and facilitated it from its September 2019 pilot through November 2023, offering it about once a quarter alongside my other responsibilities. Across 11 or more cohorts, each with about 10 to 25 learners, I graded every activity and gave direct feedback to every participant. Each cohort included 21 hours of live virtual facilitation and 6 hours of optional office hours, along with self-paced curriculum, quick reference guides, and how-to videos.
Once the hybrid version was running, I also built a fully self-paced version for county workers who could not attend the live sessions, converting the original instructor-led content into standalone Storyline courses.
Results
Learner feedback, assessment, and where the program stands today.
Learner feedback was consistently positive. In Level 1 evaluations, learners regularly said the training was a good use of their time. To complete the program, every learner had to pass an exam and a graded practice case, which I scored and returned with individual feedback.
In 2023, I hired and trained a new facilitator to take over the live sessions, and I moved to a new role afterward. The program has continued since then with largely the same content, and it is now run by a team.
I no longer have access to the department's evaluation data, so this page reflects what I observed directly.
Want to see more of my work?
Head back to the portfolio, or tell me about your project.